Service & Support

Zeag – The Consultative Approach

A key reason for choosing ZEAG is reliability. With massive peaks and valleys in usage, a delay due to a machine breakdown can ripple back though the entire company; with security staff and information desk staff tied up solving problems and costing much more than lost revenue.

ZEAG works closely with companies to maximize revenues, make customers happy and minimize disruptions. We advise clients on how to design parking facilities and payment areas to maximize throughput and create an all round comfortable system for customers to use.

Problem Monitoring

With such excellent revenues from parking it is important to know about problems as soon as they occur. The ZEAG management system is constantly in touch with all machines and can alert you instantly if any issues occur.

Whether you are on site, or off – you are connected.

Tracking Problem Resolution

Here at ZEAG, we recognize the revenue that can be lost from a machine failure. Our technical staff are always ready to respond to a problem. ZEAG Canada’s head office is located in Mississauga, Ontario with technical office located nationally.

For total piece of mind ZEAG Canada offers hardware and software support contracts, some tailored to specific site requirements like 24/7 coverage or for timed response.

Remember when parking equipment fails you lose revenue, it’s not about how quickly support responds, but how quickly they can get the system back up and running. ZEAG Canada measures fault to fix- a real key performance indicator of service quality.

Spares

ZEAG Canada has spares available in our head office, in Mississauga, and also in our satellite offices all across Canada. By having spares available on site, this shortens the fix in a matter of minutes. Using this method, we are creating a faster, more reliable system, with shorter downtimes, and more uptime for revenue generation.